<p>You would think after having been with cell c over 10 years my loyalty would mean nothing... Turns out not so much....</p> <p> </p> <p>Two weeks back i lost my phone (bad timing as it was mid month) and i didnt have cash for a new phone at the time and thus didn't do a sim swop... Eariler today i went to the Cell C in Braamfontein and because i did not have an id i was assisted by the manager and he was proactive and made suggestions on how to go about the sim swop ie call customer care (worst experience ever)</p> <p> </p> <p>The agent was rude, unsympethetic and abrupt... she didnt even make an effort to help me, she asked me a few security questions such as when was your last regarge and did you have data... now because it was it was two weeks ago i obviously couldnt remeber the amount and the date and manner of purchase... she could not even give me a solution... I more than likely will have to port to Vodacom.</p> <p> </p> <p>After years of loyalty i realise that Cell C is more interessted in getting new clients as opposed to maintaining clients who have been loyal for years... Vodacom here i come</p>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Skhumbuzo could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Best regards,
Skhumbuzo could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Best regards,
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