Worst network service provider by far! Actually, Cell C is just one big joke!

This is my third Helo Peter review for the same problem that has not been fixed by Cell C for more than two weeks now. Since I opened my line for international roaming on 4 November 2019 (voice and sms), I have been unable to send SMS’s. After numerous calls and emails at a huge expense to myself, the problem has still NOT been resolved. After the last review, the digital marketing agent threw the phone down in my ear whilst I was still talking to him. What the Cell C organisation can not comprehend is that whilst overseas, there are cost incurred to me when I am phoned. Cell C disrespected all of my requests and continually tried to phone me and go through the same security questions every time and not once actually technically give me a reason why I can not send a sms. Being in the bush one would think that a technician that phones me requesting a landline number should at least understand that that is not possible. How many times do I have to explain the same thing. Common sense does not seem to prevail in the Cell C organisation. I have been embarrassed and continually harassed by Cell C’s untrained personnel which includes their digital marketing teams and technical support teams. Cell C’s management and structures are only concerned about their social media response instead of fixing a technical error. I would advise all South Africans who travel aboard to avoid Cell C like a plague! This organisation is a disgrace for South African service providers. Cell C shields their inability to deliver service behind their contact centres. I would like somebody in Cell C other than a contact centre agent or a social media agent to contact me so that we can start the cancellation of this contract without any penalties as Cell C have not been able to meet with your contractual obligations. And can that person either be fluent in English or Afrikaans please. Cell C offers cheaper solutions... now I know why. My husband is on Vodacom and MTN, and has never experienced any of these embarrassing challenges once while overseas. Please Cell C, get this right: somebody authorised must contact me immediately! I suppose this is all in vain as the Cell C management team does not have the courage to phone me!