EF
Ezelle F

1 reviews | Active since Sept 2012

13 Nov 2019, 07:55

Worst network service provider by far!

I posted a review on 8 Nov 2019 (Friday). Someone only phoned me on Monday (11 Nov 2019) and I specifically asked Cell C not to phone as I am out of country and would have to pay portion of the calls! I emailed Maropeng Motana later the day (like he asked) and explained that I still have the same problem after whatever he tried to do. I still have not heard a word back and it’s already Wednesday! What business are you running Cell C? You’re just taking people’s money every month but no service delivery?! I would be very worried if I was Cell C and I look at all the complaints about Cell C on social media! I still can’t sent a sms from overseas when not on wifi. The rest I can do. I see on the internet others have had the same problem, so this is not something new to fix! Please can someone other that a contact agent engage with me? I want my contract cancelled without penalties as soon as I get back to SA as Cell C can’t fulfill their contractual obligations. I advise any person that travels internationally to avoid Cell C.

0
Replies (4)
Cell C
Cell C's reply13 Nov 2019, 08:09
Official
Good day Ezelle 

Please accept our sincere apologies for the unpleasant service experienced.

We will follow up with the Consultant and revert back to you.

^SM
EF
Ezelle F's update13 Nov 2019, 10:27
Reviewer Update
Please do so via email as Cell C has costed me a couple of hundred rands the two times I’ve been overseas in the past two months. Even better, just fix the problem. And please acknowledge that Cell C has not fulfilled their contractual obligations. This has been a service delivery failure for two months. The cost associated to making alternative arrangements while overseas is already overR5000. Is Cell C willing to reimburse me?
Cell C
Cell C's reply13 Nov 2019, 10:56
Official
Don't you have a number we can reach you on, a number that will not charge you?

^SM
EF
Ezelle F's update13 Nov 2019, 11:24
Reviewer Update
No! We’re in the bush in Namibia. Why do you need to phone and speak to me??? Just fix the issue! You guys are wasting my time!