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MC
Megan C

1 reviews | Active since Mar 2023

05 Mar 2024, 08:45

Worst network provider

Hello peter its me again? Why because cellc is useless. Same issue as last month. They actually phoned me reminding me about my debit order on the 27th, guess what they are so useless they did not run it. I even went in store and they said it will be debited the night. Still nothing. But wanna hear the best part. They cut my line again but they are to ****ing *********** to run a debit order. Cellc fix your fkn mess asap!!!!!!!!

0
Replies (19)
Cell C
Cell C's reply05 Mar 2024, 09:04
Official
Dear Megan Chippett
Thank you for contacting us. 

Please accept our sincerest apologies as we follow up on this matter. We will contact you shortly. 

Cell C | NT
MC
Megan C's update05 Mar 2024, 16:05
Reviewer Update
Imagem asking me to send a sms withmy rating, but my line was cut. LOL. Worst experience ever!!!!! Useless people eating pies and living the soft live. Imagen you admit it was your fault butnyou refuse to resolve thenmatter. You shouls check your legal department qualifications, because of they are to useless to load a debit oder how is it possible for them to pass a qualification?
Cell C
Cell C's reply05 Mar 2024, 16:39
Official

We apologize for the inconvenience and frustration you've experienced. We understand the importance of reliable service and effective resolution of issues, and we're sorry to hear that your experience did not meet your expectations.

Regarding your account status, we regret any inconvenience caused by the suspension of your line due to arrears. Our priority is to ensure that your account is up to date and your service is restored promptly.
We kindly request that you settle the outstanding balance on your account to resume your line and avoid further disruption to your service. Once payment is received, we will work diligently to reactivate your line and address any remaining concerns you may have.

Regards,
Cell C | TM 

MC
Megan C's update05 Mar 2024, 18:38
Reviewer Update
An I kindly request that you keep your word an run the debit order like you promised but here is the catch you promised me it will be on theb27th of feb. So unless you have magical powers to turn back time and debit my account on the 26th of February all I can say is good luck because you are pathetic and its your fault. Now should go deposit momey in your account, because you did not keep to your word and dis nott run the debit ordee.
MC
Megan C's update06 Mar 2024, 10:47
Reviewer Update
So how are you going to resolve this matter. What is your solution because you are making a yoy problem a me problem
MC
Megan C's update07 Mar 2024, 13:28
Reviewer Update
Imagine your solution is sending me a letter of demand!!!!! This IS NOT MY. PROBLEM. You did not run the debit order!!!!! NOW YOU DEMAND PAYMENT. NO ****ING WAY THATS GOING TO HAPPEN YOU MISSED THE DEBIT ORDER NOT MY PROBLEM. TURN BACK THE TIME AMD RUN THE DEBIT ORDER AS YOU WERE SUPPOSED TO OR ALTERNATIVELY ACTIVATE MY. LINE AMD WAIT FOR THE 26TH OF MARCH WHEN YOU CAN RUN THE DEBIT ORDEE AGAIN. USELESS BUNCH OF PEOPLE
MC
Megan C's update07 Mar 2024, 15:23
Reviewer Update
Clearly it has not!!!!

MC
Megan C's update09 Mar 2024, 16:29
Reviewer Update
Still waiting for a solution?????????
MC
Megan C's update12 Mar 2024, 13:50
Reviewer Update
Still no reply



MC
Megan C's update15 Mar 2024, 07:07
Reviewer Update
Please reactivate my line. Since your loyak customer of 1e years had to compromise once again and payment was made
MC
Megan C's update15 Mar 2024, 10:11
Reviewer Update
Ive sent it
Cell C
Cell C's reply15 Mar 2024, 10:46
Official
Thank you , we have responded to your email.

Cell C | NH
MC
Megan C's update15 Mar 2024, 10:53
Reviewer Update
You suspected my line in seconds byt now I need to wait 2-3 WORKINGS DAYS FOR YOU TO FIX YOUR MISTAKE. ITS UNACCEPTABLE
Cell C
Cell C's reply15 Mar 2024, 10:55
Official
No you won't wait that long , we have sent it directly to the agent that was assisting to follow up . You will be contacted by end of business .

Cell C | NH
Cell C
Cell C's reply15 Mar 2024, 11:24
Official
Our team attempted to contact you to no avail, please provide the convenient time to contact you .

Cell C | NH

MC
Megan C's update15 Mar 2024, 15:00
Reviewer Update
I did say, after 2 its almost 3 no call yet received
Cell C
Cell C's reply15 Mar 2024, 15:06
Official
Apologies for the delay. We have notified our Team.

Regards,
Cell C | GN
MC
Megan C's update18 Mar 2024, 16:37
Reviewer Update
Please explain to me why youbran a debit order of R1270.20 after I said you are not allowed, because i will make an eft? Who is going to cover those banking costs
MC
Megan C's update19 Mar 2024, 08:56
Reviewer Update
I don't want to speak to you guys because you domt listen an do whatever you like. There is nothing wrong with my account I've paid everything and then you still want to run debit orders without my permission on the 15th when my date is the 27th