Worst Network ever! Always shifting the blame

Just purchased r150 airtime via my banking app and received confirmation that I've been debited for r150 for airtime to my number. Checked my balance and no airtime there.

Called Customer service (which is the Worst experience ever) and the representatives tells me it's ABSA who is at fault and that I need to wait 24hrs. The team lead comes on the line and then tells me it's a technical error. Why do you guys keep on lying to your customers?? Just be honest! This is not the first time it occurred! And it seems the only way to get issues resolved from Cell C isto expose you! Stop lying , take the blame and be honest for once! I expect a call with a resolution, which is airtime in my account. I don't want another apology, apologies are not going to allow me to make calls etc.

Extremely dissapointed!!!