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Natalie A
1 reviews | Active since May 2019
10 May 2019, 08:18
WORST NETWORK EVER
USELESS USELESS USELESS!!!!!! Had no internet since 24 April logged 10 complaints and now all of a sudden the case is closed yet the matter has not been resolved. The tech department has been on strike so nothing gets done, paying for a service I don't even have and guess what, they will not reimburse you for any lost data due to their useless service. Worst customer care, they put the phone down on you when they have nothing else to say. NEVER AGAIN
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Replies (2)
Cell C's replyOfficial
10 May 2019, 09:23Good morning Natalie
Apologies for the inconvenience caused by this.
According to the reference number provided, our networks department could not reach you.
We have re-escalated the matter for urgent assistance.
Regards
DA
Apologies for the inconvenience caused by this.
According to the reference number provided, our networks department could not reach you.
We have re-escalated the matter for urgent assistance.
Regards
DA
Best regards,
Cell C's reply10 May 2019, 09:23
Official
Good morning Natalie
Apologies for the inconvenience caused by this.
According to the reference number provided, our networks department could not reach you.
We have re-escalated the matter for urgent assistance.
Regards
DA
Apologies for the inconvenience caused by this.
According to the reference number provided, our networks department could not reach you.
We have re-escalated the matter for urgent assistance.
Regards
DA
Best regards,
NA
Natalie A's updateReviewer Update
13 May 2019, 11:30Good day, please note that your department only tried calling ONCE!!!! Whilst I was driving so could not answer, I then got an sms with my ref number, which I had been waiting for since 24 April after numerous log requests. When I called with the ref number I was told the case was closed????? How many times must one person complain before Cell C actually take their client serious. Your Tech department has been on strike for ages now so nothing gets done. What is going to happen to all the data i have lost and my monthly premium I am paying for NO SERVICE???????
NA
Natalie A's update13 May 2019, 11:30
Reviewer Update
Good day, please note that your department only tried calling ONCE!!!! Whilst I was driving so could not answer, I then got an sms with my ref number, which I had been waiting for since 24 April after numerous log requests. When I called with the ref number I was told the case was closed????? How many times must one person complain before Cell C actually take their client serious. Your Tech department has been on strike for ages now so nothing gets done. What is going to happen to all the data i have lost and my monthly premium I am paying for NO SERVICE???????