1 reviews | Active since May 2016

13 Oct 2016, 11:00

Worst network award goes to cell C

<p>I don't know what came over me when I ported to your Network from another provider but it's been endless trouble. I ported from Virgin Mobile to you, but Virgin mobile uses your network. Some how your system placed my sim on a "grey area" and if I buy airtime from buy online from any online platform and buy cell C airtime. It comes to the number as Virgin airtime, and I can't use it. I tried calling your call centre a few times but that's the equivalent of having a painfil growth on my ear because they don't know what to do, nor what the issue is. They say they will get back to me but don't. It's disgusting. I have a total of 229 rand airtime but can use none of it. I want my 229 rand credited back to my number because this service is appalling. Prehaps I will call the Levis brothers and tell them not to buy Cell C until you fix your issues.. Honestly it's disgusting. Your staff in the cell c stores don't have a clue on anything, nor have the authority to do anything.</p> <p> </p>

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Replies (2)
Cell C
Cell C's reply13 Oct 2016, 12:08
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply18 Oct 2016, 10:46
Official

As per feedback, Sebastin has assisted you with this matter.

Regards

Cell C | PN