TG
Terry G

1 reviews | Active since Dec 2010

12 Sept 2016, 15:09

Worst Mobile Network to deal with

<p>I upgraded my contract in December 2015. The mobile device came with a new sim card. In april 2016, the sim card stopped working. I had to go into a Cell C store and pay for a sim swop. Now, 4 months later, my sim card has stopped working again. I have called the Customer Care line more than 15 times, at my own cost because the call is being made from a landline. No one can assist me. Everytime I get through to a consultant, I am told that I need to call a different department. It is now 5 days that I cannot make or receive calls. Cell C service is absolutely pathetic and I wish to cancel my contract with immediate effect.</p>

0
Replies (1)
Cell C
Cell C's reply12 Sept 2016, 15:16
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN