PS
Pieter S

1 reviews | Active since Jul 2014

11 Sept 2016, 17:12

Worst mobile network service

<p>I had contracts with Vodacom, MTN, Telkom mobile, this year I took two data contracts with Cell C, and the service I experience is extremely disguisting. I signed the contract 31march this year, yet there was not a single month where I have used all the data allocated to me due to either speed being capped, or the service service is completely unavailable, or I cant connect to the internet because the data is off although it shows that there is good reception. There have been months where I couldnt even use a quarter of the allocated monthly data.</p> <p> </p> <p>I really want to suspend my contract because I am paying for a service I don't get.</p>

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Replies (3)
Cell C
Cell C's reply12 Sept 2016, 07:25
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply13 Sept 2016, 07:51
Official

Please be advised that Lungi has escalated your network complaint to our network team for further assistance.

Regards
Cell C | PN

Best regards,

PS
Pieter S's update13 Sept 2016, 21:27
Reviewer Update

Thank you. I was contacted about the problem within one day. I will proceed with the instuctions I was given to solve this and post the results.