CA
Clayton A
1 reviews | Active since Sept 2017
30 Nov 2017, 11:53
Worst Mistake
So i was unable able to pay my account for September month, but knew i had to pay for November as well. The only problem was that I could only pay it later than expected. So I made a direct deposit payment, to cover two month plus half of December invoices, and I also made sure that the DD goes off in the account. (The email recieved - Thank you for contacting Cell C. Please be advised, the payment of R1400.00 has been received and allocated to your account under the number ********** 610.
Regards, Sandile Khulu Cell C Written Correspondence Department)
It went off on separate days, different amounts, which i don't mind, it just means that i would be ahead with payments. Still no service. They send an email to confirm that the payment was allocated to my account. I send forth every payment made with date and still no one asked, called, no correspondence. I have send up to 8 mails to get only one reply. i have even avail my alternate number to which one call was made from them to me. Payments taken via DD 27/11/17 - R206.00 27/11/17 - R409.99 29/11/17 - R250.00 29/11/17 - R250.00
(Keep in mind - my monthly contractual fee is R206 + R409.99) R 70.00 if payment missed Total = R855.55 (Just for arguement sake - in case there are additional fees)
Total paid into the account R 1400 Direct Debits R1115.99
Im so fed up, im not answering any call from them till my services are up and running.
Can anyone please advise me what else i can do, i even told them i would go on Hello Peter in my email and nothing
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
30 Nov 2017, 12:20We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply30 Nov 2017, 12:20
Official
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
CA
Clayton A's updateReviewer Update
03 Dec 2017, 13:58No call... in fact i called them. So they activate my line. But guess what? They cut my services of one of the lines. Even after i have send multiple proof of paymens to them to the email provided by their service consultants. Its bren more than 10 days. These people seriously are the worst!!!! So after paying over R2000 I called in to only be told im im arrears. Im so beyond angry! Skipped 1 month of payment which is R610 and paid an advance payment to cover a few months. Providing documentation and misinformed information by their sales/service reps. Cellc should just shut down. Im making sure everyone I know will never use cellc again!
CA
Clayton A's update03 Dec 2017, 13:58
Reviewer Update
No call... in fact i called them. So they activate my line. But guess what? They cut my services of one of the lines. Even after i have send multiple proof of paymens to them to the email provided by their service consultants. Its bren more than 10 days. These people seriously are the worst!!!! So after paying over R2000 I called in to only be told im im arrears. Im so beyond angry! Skipped 1 month of payment which is R610 and paid an advance payment to cover a few months. Providing documentation and misinformed information by their sales/service reps. Cellc should just shut down. Im making sure everyone I know will never use cellc again!
Cell C's replyOfficial
04 Dec 2017, 08:46On the 30th of November, Palesa could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,
Cell C's reply04 Dec 2017, 08:46
Official
On the 30th of November, Palesa could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,
CA
Clayton A's updateReviewer Update
12 Dec 2017, 09:10Once again cut my lines. After telling me its been sorted. Sick of this. Going to ombudsman
CA
Clayton A's update12 Dec 2017, 09:10
Reviewer Update
Once again cut my lines. After telling me its been sorted. Sick of this. Going to ombudsman
Cell C's replyOfficial
12 Dec 2017, 12:03We'll get someone to look into this matter and assist.
Regards
Cell C | PN
Best regards,
Cell C's reply12 Dec 2017, 12:03
Official
We'll get someone to look into this matter and assist.
Regards
Cell C | PN
Best regards,
CA
Clayton A's updateReviewer Update
12 Dec 2017, 12:05Ive already logged a complaint with ombudsman. I forewarned you that I am taking this further. I reached out again to you guys and still my lines are not active. Im not leaving and resting till it done and everyone knows. This sucks
CA
Clayton A's update12 Dec 2017, 12:05
Reviewer Update
Ive already logged a complaint with ombudsman. I forewarned you that I am taking this further. I reached out again to you guys and still my lines are not active. Im not leaving and resting till it done and everyone knows. This sucks