1 reviews | Active since May 2015
WORST MANAGER ON EARTH CELL C WORKSHOP DURBAN BRANCH
<p>my husband had purchased an iphone 7 on the 14/11/16 and was assisted by Mandisa who was aware that he had bought it for me, went to collect the phone dispite waiting for 15 minutes for the safe to open i eventually got the phone , then proceeded by setting up the password and staff,</p> <p>no open box failure/ policy was discussed to either myself or my husband ,she only told me to charge the phone when battery was finished ,she then set up the passwords and etc,</p> <p> </p> <p>after having the phone for 3hours i then realised the password was disabled , Mandisa didnt explain to me which thumb to unlock the phone . when back there she then asked Mzikisi to assist which he failed to after waiting there for 30minutes with no explaination ,</p> <p>untill the WORST MANAGER ive ever dealt with my intire life came , did not greet no introduction whatsoever no name tag like his other colleugues , he was very arrogant , extremely rude didnt give me a chance to explain myself ,he was referring me "you people" meaning (black people ) dont listen , told me he dont want to talk to m as i am NOT his cleint my husband is , i told him no open box policy was discussed , i wasnt told which thumb to unlock , he then made comments about my marrige contract : saying that the fact that my husband bought the phone doesnt mean it mine .</p> <p>he was shouting telling me to" keep quiet" then to say: 'calm down " while his staff members we laughing , i then told him i no longer want the phone . HE went to the office and came back with my sim card and THREW it to me,</p> <p> </p> <p>i dont have a line as we speak as my sim was conveted to fit the iphone</p> <p> </p> <p>I wouldnt want people visiting that branch , worst costomer service, uproffessional Manager vey rude.</p> <p>REGARDS</p> <p>NQOBILE</p> <p> ********** </p> ********** <p> </p>
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the regional manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the regional manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Mpho has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Mpho has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
