Worst kind of service from Cell C

Thanks for your response, but when will they be contacting her? I think this has gone far too long, don't you think? Since last week Thursday 05/05/2022 that her line has been suspended. For payments that she made on given dates, please treat this with urgency. This is honestly poor service

Dear Cell C team, may I ask how do you charge a customer for re-activation fee when she did not pay late? Or better miss a payment? When she emailed you POP after she made a payment? You flooded her phone with reference numbers instead of acknowledging her email? You failed to allocate her payment, locked her line and then penalize her R180? Does that make sense to you? How do you miss a direct bank deposit with a reference you've given her? Logically it makes no sense, Your service is so pathetic that you are taking advantage of people. My mother stays 150km away from a Cell C-store that you suggested she goes to, do you even consider your customers circumstances? She has been using your services for the past 13years and you clearly do not value your clients. As much as R180 may think not be a "small" amount, this just speaks volumes of your business practices. PATHETIC.