Worst in store service Cell C Mossel Bay Langeberg Mall

<p>I called Cell C Langeberg Mall in Mossel Bay on Monday the 31st of October to order a phone for my upgrade that is due. They said the phone is in George and will be at their store by Wednesday the 2nd Of November. I asked if they could give me a call when they received the phone because i live a hour away. As from Wednesday I haven't received any calls back from them. I decided to call them on Thursday morning to ask if they have received my phone I ordered yet. They said they will check and call me back. The whole day I didn't receive any calls back, i mean how hard is it just to check if my phone has arrived?, so i called again later the afternoon, and they still couldn't tell me if my phone has arrived. On Friday morning i called again and the same story no answer on whether or not my phone has arrived. So i called again later on and the area manager answered my call and promised me the phone will be there by 2pm. She said she will personally pick it up and make shure it is there, wich I appreciate very much and think is great service from her side. But the service in store was shocking. I then arrived at the store at 2pm on Friday the 4th and the phone was there. So we started the process of the upgrade. 3 hours on Friday in store and 3 hours on Saturday in store and i still haven't upgraded. My biggest complaint is the service the from staff in store. I frequently had to ask questions to get any information on any aspect of the upgrade. No information was given to me unless i asked for it, if I didn't ask i would have been stuck with an option I didn't want. The whole time i was there in store. The lady helping me would go in to the back room do most of the work there leaving me in the store with no feedback at all on the progress. I was literally standing in store with no idea what was going on. And again if I didn't ask I didn't get information. Just an absolute horrible 6 hours spent in a store providing a "service". I never felt any service provided to me. </p>