RL
Renier L

1 reviews | Active since May 2017

07 Nov 2017, 14:49

Worst Experience- Will Never Ever Recommend Cell C

I have had the worst experience with Cell C. I cancelled my contract and firstly it took forever for them to release the number for my new service provider to port the number. They gave me a final cancellation amount to pay, which was paid Immediately. Was also told that this was the final amount to be paid to cell c for the contract. Low and behold they sent me another invoice, claiming it was for services that were added to my contract. I really don;t understand as I was told the final cancellation amount was the FINAL amount one needed to pay. There service and level of handling a cancellation has been absolutely shocking. Will never recommend using Cell C and will make sure I scream it from the roof tops. Thank Cell C for making a cancellation one of the most difficult things I have had to experience with a service provider. Damn useless!!!

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Replies (2)
Cell C
Cell C's reply07 Nov 2017, 14:53
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our team members will contact you and assist with this matter.

Regards

Cell C | DA

Best regards,

Cell C
Cell C's reply15 Nov 2017, 15:53
Official

Danielle could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Best regards,