WORST EXPERIENCE EVER! WITH OVER 15 YEARS OF LOYALTY TO CELL C. WRONG DEVICE CAPTURING! LACK OF SUPPORT! FAILURE TO DELIVER A CORRECT DEVICE. WHAT A FRUSTRATING LEVEL OF DISSAPOINTMENT!

Dear Cell C

It is with great disappointment that I have been loyal to you for over 15 years, yet the level of service I have received is so poor.

1. I ordered a Samsung Galaxy Tab A9 Plus 64GB SmartData 10GB Top Up at R299 pm X36 and your agent captured a wrong device. 2. I brought this to his attention and he attempted to convince me to accept the deal because the Samsung Galaxy Tab A9 came with more data and I explained to him that I have Fiber contract with Cell C and I don't need the data, I need the bigger Samsung Galaxy Tab A9 Plus because it is for my daughter who has eyesight problems and uses spectacles to use for school work, upon understanding my requirements I was expected to wait for the wrong device to be delivered and reject it so that the correct device can be delivered. 3. I informed your agent that I am currently in hospital 5,5km away from my residential address and requested an arrangement to be made with your courrier company for the device to be delivered to me at the hospital, this promise was assured to me by your agent and his supervisor. 4. The delivery was still made to my home address and after rejecting it, I was assured that I would receive the correct device to me at the hospital by this week Tuesday the 30th of July 2024. 5. I was surprised to be contacted by the courrier company without the delivery arrangement having been done as promised, I was promised a call back with the arrangement having been confirmed, and that also was not done. 6. I had to make quite a number of calls to Cell C, speaking to different agents, through which I discovered that the second delivery still was with the wrong device. 7. I tried to contact the agent who initiated the deal with me, Lungelo Shangase, apparently from one of your KZN offices, and my emails have remained without any response from him. 8. I tried to contact your delivery department and they kept on referring me to the delivery I was advised to reject on the 26th of July 2024. 9. I eventually tried to voice out my frustrations on your Facebook platform, still the delivery captured was the wrong device. 10. Due to the level of frustration and lack of empathy with my current challenge of being hospitalized and in need of assistance, I have decided that I don't want any relationship with Cell C anymore, you continue to harrass me with phone calls and SMSs, now also by email. 11. I am cancelling your fibre contract as soon as I return home from hospitalization, I want nothing more to do with any further deals with Cell C. 12. Kindly advise ALL your agents to stop contacting me, otherwise I will migrate all my Cell C numbers to a different service provider.

Good-bye Cell C Nthabiseng Busa.