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LYNNET A

1 reviews | Active since Aug 2009

18 Sept 2021, 00:21

Worst experience ever

I prepaid my Cell C contract from march to August 2021 and informed the agent and also sent out an email to support with the proof of payment as requested. Now Cell C has decided to debit my bank account with varying amounts and a lodged a query and every single consultant that calls wants me to narrate the story of what happened fro the beginning and then say " i will escalate it" until the next one calls and asks for the same information and also "escalate it" today alone i received THREE calls from consultants reminding me to pay my overdue account, which is NOT overdue while already they had debited my account (17 September). By far the worst experience i have had with a cellphone provider in recent years.

0
Replies (3)
Cell C
Cell C's reply18 Sept 2021, 09:17
Official
Good day Lynnet 

Thank you for posting your review. 

We’re so sorry that your experience did not match your expectations. 

 We are looking into this issue and hope to resolve it promptly and accurately. 

^YM 
LA
LYNNET A's update24 Sept 2021, 12:20
Reviewer Update
i am still waiting for feedback and already received invoice that R498 is due 30 September which is NOT correct. This account statement should be as follows
R1500 payment from March to August 2021 ( Paid by EFT 23 March 2021)
R498.00 covers September and October 2021 ( Debited 30 June 2021. bank has requested mandate from Cell C to reverse, no response so money with Cell C)
R249.00 Covers November 2021 ( debited 31 August 2021)

Then i need to CLOSE this contract because clearly administratively, it can never be corrected by Cell C.
LA
LYNNET A's update30 Oct 2021, 16:29
Reviewer Update
I have just received a notice that Cell C has listed my account as three months in arrears, messing up my credit report for their mistake that is still pending a resolution.

worst service ever received