MC
Melanie C
1 reviews | Active since Jun 2019
21 Nov 2024, 13:11
Worst experience ever
My mum had app**** for a cellphone contract online with the call centre agent. It has been over a month and she still did not recieve the delivery which was supposed to be with 5 to 7 working days. She calls every day about 3 or 4 times and nobody can assist. She was told that she will definately get it this week and it is Thursday and the courier still doesn't have the package to deliver. If there was a 0 option i would select 0.
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Replies (1)
Cell C's replyOfficial
21 Nov 2024, 13:44Dear Melanie Chetty,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and distress your mum has experienced due to the delay in receiving her cellphone contract delivery. We strive to provide the best possible customer experience, and it's important to us that you have a positive interaction with our brand.
We would greatly appreciate the opportunity to resolve this matter. To assist you further, could you kindly provide the applicant's ID number and contact details via a private message? This will enable us to check the order status and expedite the resolution process.
Regards,
Cell C | GN
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and distress your mum has experienced due to the delay in receiving her cellphone contract delivery. We strive to provide the best possible customer experience, and it's important to us that you have a positive interaction with our brand.
We would greatly appreciate the opportunity to resolve this matter. To assist you further, could you kindly provide the applicant's ID number and contact details via a private message? This will enable us to check the order status and expedite the resolution process.
Regards,
Cell C | GN
Cell C's reply21 Nov 2024, 13:44
Official
Dear Melanie Chetty,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and distress your mum has experienced due to the delay in receiving her cellphone contract delivery. We strive to provide the best possible customer experience, and it's important to us that you have a positive interaction with our brand.
We would greatly appreciate the opportunity to resolve this matter. To assist you further, could you kindly provide the applicant's ID number and contact details via a private message? This will enable us to check the order status and expedite the resolution process.
Regards,
Cell C | GN
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and distress your mum has experienced due to the delay in receiving her cellphone contract delivery. We strive to provide the best possible customer experience, and it's important to us that you have a positive interaction with our brand.
We would greatly appreciate the opportunity to resolve this matter. To assist you further, could you kindly provide the applicant's ID number and contact details via a private message? This will enable us to check the order status and expedite the resolution process.
Regards,
Cell C | GN