worst experience ever!

After applying for a contract with Cellc, I was told that it had been approved, I was told I would receive my cellphone either Thursday or Friday this was on Saturday. I called customer care on monday on to get my tracking number, I was told we can not help you, you need to call the sales department for a tracking number, I called the sales department, I was pushed back and forth about 5 times, was told to call RAM they could help, nor having any luck I gave up trying. I have called every single day since Monday and NO ONE CAN HELP ME!!!! I was told the phone will not be here today MAYBE MONDAY..... I will not be at my place of work or at home on Monday, this is completely unacceptable and an extreme inconvenience.....