WORST EXPERIENCE

I bought a prepaid phone a a few years ago for my son and he's been using this number since. He lost his phone and he bought a new sim card and when he tried to do a sim swap he was asked security questions which he did not get right. I went to a Cell C store with my ID hoping I would get assistance but I was told if we can't answer the security questions correctly then we can't get the number. This does not make sense to me at all. Everywhere else they ask for your ID to verify if you are the right person. Who has time to keep record of the value of a last recharge or a number of times they call a number! We have been using Cell C for years and we will definetely be moving our numbers to another service provider and my family and friends will be doing the same.