Worst ever experience with cell c

This is the worst service i have ever had at cell c mall of the north in polokwane. At first i had a home router for more then a year on contract , 1st of april 2019 my router stopped working I was advised to take it to the store. They told me it is not repairable and it needs to be changed. Now they want me to pay R 1300 because that router has been discontinued and i signed a 2 year contract with them and my router should be covered for that time. I dont think its my fault that the router has been discontinued. After 3 weeks of empty promises from the manager Koena i still did not receive my router. In that case he said that i should just cancel my contrac , how is that customer retention? After canceling my contract i wanted to take out a sim only deal with cell c again , I was told again by Koena all the details and what i need to apply. Now today they let me sit and fill in all the paper work and sign all the documents for the new contract just to be told that that contract that was showed to me on monday is no longer on the system and that they will just destroy the papers. Do not support cell c , they will just waste your time and give u the worst service ever !!!