JB
Junita B
1 reviews | Active since Dec 2014
01 Aug 2023, 11:31
WORST EVER - DO NOT RECOMMEND CELL C
I have been a Cell c customer for more then 12 years with this **** company. i have been under debt review for a while and could upgrade to a new device while i was with them, now that i must upgrade they refuse to give me a new device that is less then i pay now for (I pay now R617 ). first they couldn't let me upgrade to to a late payment in march, since then i made sure there was no late payments now they came up with another excuse of my credit score but im under debt review and never bothered them the other years when i upgraded, at this moment i just feel like to cancel it, iv already cancelled one contract with Cell C, and make sure every one knows how they treat there loyal customers
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Replies (3)0
Replies (3)
Cell C's replyOfficial
01 Aug 2023, 11:59Dear Junita De beer,
Thank you for reaching out to us.
We apologize for the unpleasant experience you have had with us thus far. We understand that you're seeking an upgrade and we appreciate your interest. However, after reviewing your account, we are unable to assist you at this time due to credit score requirements.
As a company, we have certain policies in place to ensure responsible lending and risk management. These policies include credit score thresholds that must be met in order to qualify for an upgrade. We understand that your credit score is currently below our threshold, and we genuinely apologize for any disappointment this may cause.
Regards
^GN
Thank you for reaching out to us.
We apologize for the unpleasant experience you have had with us thus far. We understand that you're seeking an upgrade and we appreciate your interest. However, after reviewing your account, we are unable to assist you at this time due to credit score requirements.
As a company, we have certain policies in place to ensure responsible lending and risk management. These policies include credit score thresholds that must be met in order to qualify for an upgrade. We understand that your credit score is currently below our threshold, and we genuinely apologize for any disappointment this may cause.
Regards
^GN
Best regards,
Cell C's reply01 Aug 2023, 11:59
Official
Dear Junita De beer,
Thank you for reaching out to us.
We apologize for the unpleasant experience you have had with us thus far. We understand that you're seeking an upgrade and we appreciate your interest. However, after reviewing your account, we are unable to assist you at this time due to credit score requirements.
As a company, we have certain policies in place to ensure responsible lending and risk management. These policies include credit score thresholds that must be met in order to qualify for an upgrade. We understand that your credit score is currently below our threshold, and we genuinely apologize for any disappointment this may cause.
Regards
^GN
Thank you for reaching out to us.
We apologize for the unpleasant experience you have had with us thus far. We understand that you're seeking an upgrade and we appreciate your interest. However, after reviewing your account, we are unable to assist you at this time due to credit score requirements.
As a company, we have certain policies in place to ensure responsible lending and risk management. These policies include credit score thresholds that must be met in order to qualify for an upgrade. We understand that your credit score is currently below our threshold, and we genuinely apologize for any disappointment this may cause.
Regards
^GN
Best regards,
JB
Junita B's updateReviewer Update
01 Aug 2023, 12:02im no longer interested in Cell C im done with you guys and will let everyone knows about this bad experience as i check on my credit score shows average so cell c is making up as they go and lying
JB
Junita B's update01 Aug 2023, 12:02
Reviewer Update
im no longer interested in Cell C im done with you guys and will let everyone knows about this bad experience as i check on my credit score shows average so cell c is making up as they go and lying
Cell C's replyOfficial
01 Aug 2023, 12:36We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
^MN
^MN
Best regards,
Cell C's reply01 Aug 2023, 12:36
Official
We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
^MN
^MN
Best regards,