Worst ever Customer Care system

I see I'm not the only one having problems with my July Billing. My debit order went off on the 6th of August as every month. From the 11th of August I have been getting sms's and emails saying my account is in arrears. I have phoned to try and resolve the issue, but they can only escalate the problem. I have send more than one email, to more than one person with a copy of my bank statement to get this resolved and nothing yet. This is now 18 days later and no one at Cell C can help to get this issue resolved. And today I was looking for their their customer care email to see if they can help. Surprise !!! Suprise!!! its an RCS company. (Which I also have accounts problems with) Cell C this is your problem. You have a bunch of people sitting answering phones, but they really cannot help to resolve any issues. They can only tell you that they will forward your issue to the correct person. They can also not put you through to the correct person. So in other words when you issue get to the correct person, they just dont care, because I was not talking to them, I was talking to someone who can really do nothing, they cant even make sure that someone follow-up. So in other words no one is really responsible to resolve my or any ones elses problems. And looking at the feedback on Hello Peter you most definately had some issue in your accounts department and nearly a month later, no one has picked up that there was a problem with your debit order system and lets fix it before anyone else complain. The attitude is more one of who cares how many people complain. Worst is we have to waste our time and money to phone and email every day, but no one even look at our emails. Customer Care at it worst. But I can honestly say that for the whole RCS group at this moment