WORST CUSTOMER SERVIVE AND CELL PHONE INSURANCE

This experience with the customer service and insurance claims department is traumatic!! :( its now been over a month of back and forth and my device has been with their technician since , my phone is still not fixed, I asked for my device to be returned, they asked me to contact the technician. What business do i have contacting the stores technician if im on the Cell C DEVICE INSURANCE PACKAGE. it makes no sense to me. i just want my phone back fixed or not at this point. but even that has dragged for 3 weeks for no apparent reason. This is sickening. i need that device for my business, school and whole lot things i cannot use a LAPTOP for!!!

IM CANCELLING THIS ****TY INSURANCE TOO.