MB
Marelize B
1 reviews | Active since Mar 2018
30 Jun 2025, 12:08
Worst Customer Services
We Recently visited Cell C Ermelo for an upgrade.
Upon entering the store, the staff was on their phones did not pay attention to anyone walking in.
We then proceeded to ask for Emeldah who was excellent in assisting us. We wanted to upgrade on the Elevate 1 but was denied upgrading to this deal as their Area Manager & Franchisee Grant Flinders forbid them to sell this package.
Why are these deals advertised if a client does not get the option to upgrade to it??
The Store manager was rude, did not wear his name Bage so I could not get his name.
Maybe they can get training on how to treat clients
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Replies (1)
Cell C's replyOfficial
30 Jun 2025, 12:35Dear Marelize Brits,
Thank you for taking the time to share your experience with us. We sincerely apologize for the way you were treated during your recent visit to our Ermelo store. This is not the level of service we aim to provide.
We’re pleased to hear that Emeldah was able to assist you effectively, and we will be sure to recognize her excellent service.Please be assured that your comments regarding staff conduct and the store manager’s behavior will be addressed to ensure all our customers receive respectful and professional treatment.
Thank you for bringing this to our attention. Your feedback is valuable in helping us improve.
Regards,
Cell C | CW
Thank you for taking the time to share your experience with us. We sincerely apologize for the way you were treated during your recent visit to our Ermelo store. This is not the level of service we aim to provide.
We’re pleased to hear that Emeldah was able to assist you effectively, and we will be sure to recognize her excellent service.Please be assured that your comments regarding staff conduct and the store manager’s behavior will be addressed to ensure all our customers receive respectful and professional treatment.
Thank you for bringing this to our attention. Your feedback is valuable in helping us improve.
Regards,
Cell C | CW
Cell C's reply30 Jun 2025, 12:35
Official
Dear Marelize Brits,
Thank you for taking the time to share your experience with us. We sincerely apologize for the way you were treated during your recent visit to our Ermelo store. This is not the level of service we aim to provide.
We’re pleased to hear that Emeldah was able to assist you effectively, and we will be sure to recognize her excellent service.Please be assured that your comments regarding staff conduct and the store manager’s behavior will be addressed to ensure all our customers receive respectful and professional treatment.
Thank you for bringing this to our attention. Your feedback is valuable in helping us improve.
Regards,
Cell C | CW
Thank you for taking the time to share your experience with us. We sincerely apologize for the way you were treated during your recent visit to our Ermelo store. This is not the level of service we aim to provide.
We’re pleased to hear that Emeldah was able to assist you effectively, and we will be sure to recognize her excellent service.Please be assured that your comments regarding staff conduct and the store manager’s behavior will be addressed to ensure all our customers receive respectful and professional treatment.
Thank you for bringing this to our attention. Your feedback is valuable in helping us improve.
Regards,
Cell C | CW