WORST CUSTOMER SERVICE!!!!!!!!!!…REALLY CELLC AGAIN!!!!!!!!!!!!!

Good day Peter, I have been with Cell C fibre for almost two years. Many times I have had issues it takes 3 weeks to be resolved, after me having to keep calling them back and using my own airtime. On Wednesdays the 10th of February our fibre signal started to dip, at times there was no signal. This happened until Friday the 14th of February. After changing the password, rebooting several times the fibre went off. I called the customer care centre Saturday the 15th of February for support. The agent then said we should do a speed test, two screen shots from the laptop and one from another device that is connected - that I did and I emailed this to *** as I was told. From Wednesday the speed was 10.0 download and 0% download. I received my ticked number via email CF182542. Sunday the 16th I called again, using my own airtime. The agent then did the check and told me our line was disconnected, I asked why, he said there was no reason on their system, he check my account, said he had no idea who disconnected my line. I explained the details to him once again of the issues we have been having from Wednesday, he then said I should put the modem off for about 2 minutes and then when I put it on it would work. Again, we did exactly that. Still no luck. I called back again, told the agent the complete story, he then said he was going to check something, he asked me what colour the box on the wall was, I told him orange. He asked me to please be patient he is going to put me on hold, he needs to check something, I was on hold for about 12 minutes. He then came back and said he is going to have to issue a new ticket, escalate the matter, I will receive the details of this ticket via my Gmail account - this was around 13hoo Sunday the 16th. At 16h08 I received and email from Cell C saying the initially ticket was closed, and I never received a new ticket number, no body called me, nothing. I have used about R120 airtime, I pay my account every single month, but I have now been without fibre for 4 days.