Worst customer service rended

I am still waiting on feedback regarding my refund i was phoned by the consultant telling me that he has send me an email regarding his findings and i never received any email. When the first person phoned me she said that therw was no call record of the customer service consultent telling me that my account is paid up and there is a R1000 payable to me she even told me that she phoned the cell c store that i have been to and they also confirmed but according to her they didn't but she never even gave them my id number i will however take this further