AB
Andre B

1 reviews | Active since Feb 2021

25 Sept 2024, 08:49

Worst customer service provider EVER!!!!

Cell C customer service is non existent.

I initiated a new contract earlier this month.

After receiving the devices, they actually delivered the wrong coloura and I had to jump through hoops to get them to collect the devices.

The devices were collected early in last week by the courier. I never received confirmation or notification that they received the devices and working on my query.

I am making calls daily. Today I was told I need to wait for an RMA number to cancel this ****.

Cell C IS USELESS.

I must waste my airtime to call this *********** team and do follow ups.

Stay away from Cell C. Endless hassles....

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Replies (3)
AB
Andre B's update25 Sept 2024, 09:06
Reviewer Update
Can this contract be cancelled with immediate effect.

Don't dare to debit me end of this month.
AB
Andre B's update25 Sept 2024, 11:10
Reviewer Update
I am awaiting a call. I am free anytime today.

I want this contract cancelled by then end of business today.
AB
Andre B's update25 Sept 2024, 14:12
Reviewer Update
Your business hours is 8 to 5. I logged this query at 8:49.

This means 5 hours later, they are still searching hing and trying to BS me.

I wonder if I will ever get a call today.