Worst customer service I have ever experienced

I am at my wits end dealing with your call centres

This is a long story that started in December 2020

I have two contracts with Cell

I have been a loyal CellC customer for 8 years.

First Upgrade Attempt:

I contacted the call centre to upgrade in December 2020.I ordered a P30 lite and was told it was in stock and that we would recieve it in 2 weeks. I waited four weeks and contacted the call centre. I was then told that I had not ordered any phone. This is a mistake, but I was cut off. I phoned back again to speak to another customer care agent who informed me I had ordered a phone but that you no longer stock the phone. I was appalled that i had to call in to get told it was out of stock.

I was told I needed to order again.

Second Upgrade Attempt:

I decided to upgrade both contracts. I ordered 2 x p40 lite. When the phones arrived it became apparent that they do not work with G-Suite ( Google Apps) properly. I phoned in

to say I could not use the phones as my business runs off Google. I was told they would pick the phones up- have them assessed and then CellC would communicate with me. One phone was picked up but not the second. This was beginning of March. I still sit with one phone in its box and have had no communication on the first.

This as you can see is just terrible service. I am being charged for these contracts,

I first lodged the above plea for assistance on Monday 19th via custserv@ and recieved a responder email - Customer Service Case Number : ***

It states 24 - 48 hour response time. Still no response and it's now Friday.

Please advise if you can resolve and a timeline.

I hope to remain a Cell C customer but you give me little choice.

I have to come here in the hope of getting it resolved