Worst Customer Service From Cell C!!!!!!!!!!!!!!!!!!

<p>Sadly in 2016 i was retrenched, so naturally all the money stresses came along with it. At least for my cell c account i had the Credit Life cover that is meant to cover me for at least 6 months if such a time came.</p> <p>I have informed Albert Sithole from Cell C who then assured me everything will be fine in the mail below: </p> <p>Albert Sithole ********** />Jan 7 <br /> <br /> <br /> <br />to me<br /> <br /> <br /> <br /> <br /> <br /> <br />Good day Mrs Wilke</p> <p> </p> <p>Account Number: ********** ********** 93099</p> <p> </p> <p><em><span style="text-decoration: underline;"><strong>In response to your email received, please note that the Account Protection Plan will pay the outstanding balance on your account in the event of retrenchment from permanent employment, permanent disablement or death.</strong></span></em></p> <p>Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.</p> <p> </p> <p> </p> <p>Albert Sithole<br />Customer Services Administrator | Regional Credit Office Johannesburg | Edcon Financial Services<br />Telephone +27 86 ********** | Fax 27 86 ********** | Email ********** <p> </p> <p>Just to find out in January as i get a job that they never activated the plan.</p> <p>I have been on the phone with them relentlesly from January till now April. I have made a payment plan after <span style="text-decoration: underline;"><strong>CELL C NEGLEGTED</strong></span> to activate my protection plan and i had to pay up the amount.</p> <p> </p> <p>Then to keep the peace i make an arrangemment plan to pay off the R2005.00 by monthly paying R1000 end of March and then final payment end April.</p> <p> </p> <p><strong>I was informed this is fine and my phone will not be switched off.</strong> Now in the middle of a busy day these people have had my phone put off. I only got thid job in January as the Personal Assistant of the Financial director now.</p> <p> </p> <p>Cell C has now made my job most vulnarable on the end of my 3 month probabtion period. I am so livid. I am paying for the utter uselsessness and the neglegane of Cell C in every way!!!!!!!!!!! What *******!!!!!!!!!!!!!!</p> <p> </p> <p>The worst part is that i have been a loyal customer with Cell c for over 5 years. I have refered at least 25 people to join them. I regret each person i have ever reffered. If you read this guys i am so sorry. Never though Cell C would be the worst of all providers when it came to customer Care</p>