Worst customer service experience ever.

In September 2019 my mom went into cell c westgate mall for an early upgrade because she was eligible for two phones she got me a new phone as well. In January 2020 my phone suddenly wouldnt charge or go on. My mom took the phone in it was sent to JHB for evaluation, the said the software was problematic and got it repaired. Fastward to March and the phone does the same thing, only this time we were in a pandemic and I was unable to return the phone to the store. Once we were moved to level 4 and my mom was able to take the phone in, the store manager plugged the phone in and it miraculously went on. THIS IS AFTER MONTHS of being off, in this time I did attempt to charge the phone and put it on but to no avail. Cell c then told my mom they would keep the phone overnight and if it was working in the morning she should fetch it and not book it in again. The next morning my mom collected the phone and took the stores advice. The phone was worked perfectly. Until August, the phone was on charge and I noticed it just stopped charging, I tried my moms charger (WE HAVE THE EXACT SAME PHONE) but still nothing. My mom took the phone to the store, before she even removed it from the packet the consultant asked it it was a samsung A70 , which it is. He then advised that the second time the phone was brought in the store manager shouldn't have "advised" my mom not book it in let alone keep it overnight. In less than a year of having the phone it has been taken to cell c 3 times!!! They have now had my phone for almost 2 months and my mother who pays her account religiously, has had to call them multiple times to find out what is going on. She has been given the run around each time and no one can seem to assist her. Cell c is now claiming that the phone has multiple issues and will cost R2000 to fix. Cell c has had this phone in their possession more than I have. We have been waiting for them to call us back to cancel the contract for more than a week.