SN
Smoty N
1 reviews | Active since Dec 2022
05 Dec 2022, 13:38
WORST CUSTOMER SERVICE EXPERIENCE
I called the follow up department regarding a contract i just app**** every single time the consultants are so rude. I just regret signing up because of the run around am give by this company. Why would anyone want to join if this is the attitude we given by the representative. i asked for a service level for when the device will be delivered she simply said she doesn't if you don't know who should. i asked to speak to a manger she told me no i should leave my number really this company is the worst experience have had . as an agent my self i give my customer more than what's expected but oh well
Helpful (0)
Replies (3)0
Replies (3)Cell C's replyOfficial
05 Dec 2022, 14:24Dear Smoty Ndlovu, Thank you for contacting Cell C regarding your customer service experience. I would like to apologize for the frustration you have experienced within our customer support department, we take customer satisfaction seriously and will investigate the matter.
kindly afford us the opportunity to assist with your follow up, kindly confirm the sales order number.
Regards
^MN
kindly afford us the opportunity to assist with your follow up, kindly confirm the sales order number.
Regards
^MN
Cell C's reply05 Dec 2022, 14:24
Official
Dear Smoty Ndlovu, Thank you for contacting Cell C regarding your customer service experience. I would like to apologize for the frustration you have experienced within our customer support department, we take customer satisfaction seriously and will investigate the matter.
kindly afford us the opportunity to assist with your follow up, kindly confirm the sales order number.
Regards
^MN
kindly afford us the opportunity to assist with your follow up, kindly confirm the sales order number.
Regards
^MN
SN
Smoty N's updateReviewer Update
06 Dec 2022, 13:19spi*** that the order number
SN
Smoty N's update06 Dec 2022, 13:19
Reviewer Update
spi*** that the order number
Cell C's replyOfficial
06 Dec 2022, 15:24As per an updated from the courier the device has been delivered, please confirm if you have received the package.
^MN
^MN
Cell C's reply06 Dec 2022, 15:24
Official
As per an updated from the courier the device has been delivered, please confirm if you have received the package.
^MN
^MN
