Hellopeter
Share Your Experience

1 reviews | Active since Apr 2016

25 Apr 2016, 05:17

Worst customer service ever !! Took R1400.00 extra without any authorisation to do so !!!

I currently have two Cell C accounts which I apgraded. I was phoned by Cell C and informed about the upgrades and assisted by their upgrades department. I clearly instructed the assisistant to stay on the same amount per account (approx R200.00 per account). The arrangement came to an amount of approx R250 per account(which I accepted). I am currently paying R700.00 per month more then I should be. I instructed them from the first month to investigate. They didnt. Then the second month ! They didnt. I spoke to more then one assistant, I logged an account querry etc etc, but untill today there was no communication from Cell C. I told the assistants that I listened to all our conversations and nowhere do I instruct anyone to change a top up to an open line. I followed up again by myself, to my surprise they told me that the querry was closed because they couldnt get a hold of me! I WONDER IF IT ACTUALLY WAS A MISTAKE FROM THEIR SIDE OR JUST PLAIN IGNORANCE TO WHAT THE CUSTOMER ASKS FOR !!! To me this borders on ***** !! I want answers and my money back.

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Replies (4)
Cell C
Cell C's reply25 Apr 2016, 06:02
Official
Hi Freddie Thank you for contacting us. Please note that our team will be in contact with you to assist and resolve your query. Do expect our call. Regards TM
's update01 May 2016, 14:13
Reviewer Update
Were contacted by Patrick of Cell C ! Promised to get my refund within 3 OR 4 days, stated that they found the mishap and that it was a human error. Promised that the full settlement would be done. Told that my monthly premium will be deducted from the refund, so no deduction 1st of May, and a refund of approximately R1100.00. SURPRISE !!!! The whole arrangement again just came to empty promises !!!!! CELL C SUCKS !! I WILL TAKE THIS FURTHER NOW ! YOU WILL FETCH THE BILL ! HOW MUCH DO YOU PAY FOR INCONVENIENCING YOUR CUSTOMERS... TIME AND TIME AND TIME AGAIN ??? EVERY TIME I PHONE YOUR PATHETIC SERVICE I AM ON THE PHONE FOR 15 - 30 MINUTES !!! WILL YOU REIMBURSE ME FOR THIS INCONVENIENCE... FROM THE FIRST TIME THIS WAS BROUGHT UNDER YOUR ATTENTION ? WAKE UP !! LOOK AT HELLO PETER AND SEE THE AMOUNT OF BAD COMPLAINTS ABOUT OVERCHARGING OF YOUR CUSTOMERS !!! THE RESPONSIBLE PERSON SHOULD BE DEALT WITH !! I will never again deal with Cell C and I will make sure that everybody I know knows what you are about !! Please respond again with.... thank you for bringing this under our attention... bla bla freaken bla !! Thanks for nothing !
's update03 May 2016, 04:45
Reviewer Update
Yet again **** too / overpromised !
's update05 May 2016, 05:12
Reviewer Update
Phoned *** (Patrick's nr at CELL C) Yesterday. A lady picked up the phone and took a message for Patrick to phone me back ! Never had the desency to phone me back ! Pathetic !