Worst customer service ever!!!! They just tell you go to the store, they don’t help at all

Please, because I need everyone on the same page when it comes to my contracts especially the billing part
I want this on email because I am so scared that even when someone calls to rectify, the rest of the cc department won’t know, it’ will be my word against the person that told me everything is sorted out!

No now I’m beyond flippen ****ed with Cell C, I’ve got a call stating I’m handed over to the MBD , my contract ended in July 2025 yet every month they have been advising me to pay which I did like a stupid even after cancelling, now I spoke to an agent she says I’m owing R500+ the last call I had with Kamohelo Jhb branch 29th September he said my *** is cancelled I’m no longer going to be debited for that however I am aware of the other contract for ***, so basically Cell C is robbing me, please advise what am I still paying for if the contract is cancelled?

HELLO!!!! Still no response?!

I’ll be waiting for their call, I assure you the customer care agents don’t know what’s going on, if someone who has access to a lot more calls me I’m sure this can be fixed

They must call me on *** as this number is in question and this is the number they use for security questions

Still waiting

Hi
You would need to call me on ***
Call today is fine

Give me a number I should call, because Truecaller doesn’t show Cell C calling however I got like 20 spam calls, call centre calling which I don’t

Okay fine, give me an approximate time and I’ll be available to accept the call

Okay so now the MBD still calling me for what? So now I want Cell C to provide me with all the call recordings made to them where they have advised me that my account was settled it was cancelled I’ll no longer be billed for that contract MBD is calling me with regards to! This is so frustrating

You know what!!! Give me an amount that I need to pay regarding the *** number, give me banking details, reference number, I want an email from you stating that it’s paid up, it’s done!!! I can’t wait for my other contract to be over so I never have to deal with Cell C ever again, because time and time every agent told me my account was in order, one is cancelled and I’ll no longer be debited for it, but maybe train your staff, also people that can understand English and provide feedback in English or have an ability to understand, not just talk nonsense because it’s a call centre!

I’m waiting, once that payment is done on my end I want an email stating one contract is over and I won’t be debited, I want a statement of my current contract how much I’m owning and when will it end! I never want to deal with Cell C ever again, worst cell phone company ever, no order, no communication done within the different call centres, no notes pasted on the system they use so the next agent understands the query, no QA logged, no manager on site for assistance, first call centre I saw like this, all the agent that deal with these queries have no understanding of their own product and processes, I guess some call centres are just a circus, and these are the agents that would demand salary increases, incentives, send them for training have them do test after the training don’t just put them on the dialer to buddy up with their neighbour because even the old agent know nothing 😅 please provide me with the amount due for my *** so I can make payment and never deal with you bunch of fools again!

I want the banking details as well as reference number to do this payment of R656.04
I want the below on this trail mail so I have proof yet again of everything, I know I paid just that I used the wrong reference and account which the accounts didn’t separate the payment as I have two contracts with Cell C but anyway for my own sanity and peace I need this dealt with

I am going to make this payment now,
You will email me stating that this contract on *** is over/complete/dead whatever!
You will also advise the MBD to stop calling me
Give me a statement

I want the banking details as well as reference number to do this payment of R656.04
I want the below on this trail mail so I have proof yet again of everything, I know I paid just that I used the wrong reference and account which the accounts didn’t separate the payment as I have two contracts with Cell C but anyway for my own sanity and peace I need this dealt with

I am going to make this payment now,
You will email me stating that this contract on ********** is over/complete/dead whatever!
You will also advise the MBD to stop calling me
Give me a statement on +27 (64) ***