ID
Ilhaam D
1 reviews | Active since Sept 2020
15 Feb 2022, 14:13
Worst customer service ever received
The hardest company to ever get answers from. My husband has been trying forever to get a paid up letter from you for an account of his. We getting different information from agents his speaks to and all we need is a paid up letter. We need to deal with 1 person which in this case seems impossible . We received a paid up letter and now they saying there is another account outstanding but we have a paid up letter saying that under his ID number nothing is outstanding I will never in a million years recommend this company to anyone.
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Replies (4)0
Replies (4)ID
Ilhaam D's updateReviewer Update
15 Feb 2022, 16:18Good Day SM
Thank you so much for the speedy response. I have sent all the details to the email address you advised. Please if any communication is done can they please reply to all so that both my husband and I get the communication. Once again thank you and i really hope you can make sense of all of this for us... You may just restore my faith in the company :)
Thank you so much for the speedy response. I have sent all the details to the email address you advised. Please if any communication is done can they please reply to all so that both my husband and I get the communication. Once again thank you and i really hope you can make sense of all of this for us... You may just restore my faith in the company :)
ID
Ilhaam D's update15 Feb 2022, 16:18
Reviewer Update
Good Day SM
Thank you so much for the speedy response. I have sent all the details to the email address you advised. Please if any communication is done can they please reply to all so that both my husband and I get the communication. Once again thank you and i really hope you can make sense of all of this for us... You may just restore my faith in the company :)
Thank you so much for the speedy response. I have sent all the details to the email address you advised. Please if any communication is done can they please reply to all so that both my husband and I get the communication. Once again thank you and i really hope you can make sense of all of this for us... You may just restore my faith in the company :)
ID
Ilhaam D's updateReviewer Update
17 Feb 2022, 08:31Hi good day. Is there a turn around time when we will be getting feedback as i havent even got an email to say that my complaint has been received and being dealt with. This this the issue i have with this company there is no communication with the customer and overall communication is just poor.
ID
Ilhaam D's update17 Feb 2022, 08:31
Reviewer Update
Hi good day. Is there a turn around time when we will be getting feedback as i havent even got an email to say that my complaint has been received and being dealt with. This this the issue i have with this company there is no communication with the customer and overall communication is just poor.
ID
Ilhaam D's updateReviewer Update
18 Feb 2022, 08:23I think i have been more than fair in the waiting game with you guys. You told me yesterday that someone will be in touch with my husband in 24 to 48 hours... we are now on day on day 3 since i logged this complaint and not even an email from anyone at Cell c to say that my issue is being looked at nothing. I would like someone to call my husband ASAP with regards to this coz its impossible to fight with a company from November to sort something that we have already paid for. I did everything you asked me sent all the information and nothing radio silence. This is the reason i logged the complaint on Hello Peter coz the customer care email is even slower with getting back to you. Please i beg of you to get someone from Cell C to contact my husband to get this sorted out.
ID
Ilhaam D's update18 Feb 2022, 08:23
Reviewer Update
I think i have been more than fair in the waiting game with you guys. You told me yesterday that someone will be in touch with my husband in 24 to 48 hours... we are now on day on day 3 since i logged this complaint and not even an email from anyone at Cell c to say that my issue is being looked at nothing. I would like someone to call my husband ASAP with regards to this coz its impossible to fight with a company from November to sort something that we have already paid for. I did everything you asked me sent all the information and nothing radio silence. This is the reason i logged the complaint on Hello Peter coz the customer care email is even slower with getting back to you. Please i beg of you to get someone from Cell C to contact my husband to get this sorted out.
ID
Ilhaam D's updateReviewer Update
21 Feb 2022, 13:13You told me 24 to 48 hours turn around time.... today is Monday almost a week since i logged this complaint and still not a hello Mr brown we received your complaint someone is dealing with it. I really dont have any hope that my issue will be resolved. This is the very last time i will ever be dealing with your company. Not even Facebook complaints scare you guys.. other companies will go above and beyond for customers who complain via social media its like you guys just give up... oh well how much worst can your reputation get.
ID
Ilhaam D's update21 Feb 2022, 13:13
Reviewer Update
You told me 24 to 48 hours turn around time.... today is Monday almost a week since i logged this complaint and still not a hello Mr brown we received your complaint someone is dealing with it. I really dont have any hope that my issue will be resolved. This is the very last time i will ever be dealing with your company. Not even Facebook complaints scare you guys.. other companies will go above and beyond for customers who complain via social media its like you guys just give up... oh well how much worst can your reputation get.