Worst Customer Service Ever – R650 Gone, No Data Received

I purchased data through the Cell C website on 9 December. The money (R650) was deducted from my bank account immediately, but I never received the data.

Since then, I have spent an unreasonable amount of time trying to resolve this issue. I have contacted Cell C multiple times and received several calls from their so-called “helpdesk.” Every single time, I was asked the same questions, told the issue was being “escalated,” and promised a resolution that never came.

I provided all requested information, including transaction details and bank statements clearly showing payment to Cell C. Despite this clear proof, the issue was never resolved.

Today, after all of that, they called me again only to say the problem is with my bank. This is unacceptable. I have proof of payment, yet Cell C refuses to take responsibility. Their final response was essentially: “Sorry, we can’t help.”

So not only did Cell C take R650 from me, I also have no data and absolutely no resolution. This is hands down the worst customer service experience I have ever had. Completely ***********, unhelpful, and dismissive.

Avoid Cell C if you value your money and your time.