MJ
Matthew J

1 reviews | Active since Sept 2019

10 Sept 2019, 10:42

worst customer service ever

for over a month now my data connection drops and then i have to restart the phone then its up for a while. i contacted cell c numerous times and then they do something on their side and it works for a day then back to intermittent data . was hen told by customer care that i can cancel without paying in at any branch this was not the case when i went in.

i know they are in financial trouble and that their lte services has been suspended but that it no fault of mine, i've been paying for a service i'm not receiving. i'm very upset that they ****

0
Replies (1)
Cell C
Cell C's reply10 Sept 2019, 11:28
Official
Good morning Matthew

Thank you for bringing the matter to our attention.

We have re-escalated the matter to our Network Investigations department for an urgent follow up.  Feedback will be provided as soon as possible.

Regards
DA