NK
Nicolette K
1 reviews | Active since Aug 2025
10 Nov 2025, 14:40
Worst customer service ever!
Double debit order and no one at Cell C knows how to process a refund. I have been struggling since 31 October to get a refund because Cell C debited my bank account twice and now I have to struggle for more than a week to get someone to process my refund. I do not care that you think it is sufficient to credit it to my next bill, that is your problem. Remove the credit and refund my money.
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Replies (4)NK
Nicolette K's updateReviewer Update
10 Nov 2025, 14:51Inconvenience caused would be more like deducting a R100 extra from my account. Deducting almost R1300 extra is not an inconvenience. You caused that I could not commit paying some of my other expenses. Seeing that I have been struggling since 31 October to get a refund shows that Cell C is not even bothered to assist. Why must I throw a tantrum and post on social platforms to get a response? I am not interested in speaking to anyone on the phone because I have been doing it since 31 October. Please get my refund processed.
NK
Nicolette K's update10 Nov 2025, 14:51
Reviewer Update
Inconvenience caused would be more like deducting a R100 extra from my account. Deducting almost R1300 extra is not an inconvenience. You caused that I could not commit paying some of my other expenses. Seeing that I have been struggling since 31 October to get a refund shows that Cell C is not even bothered to assist. Why must I throw a tantrum and post on social platforms to get a response? I am not interested in speaking to anyone on the phone because I have been doing it since 31 October. Please get my refund processed.
NK
Nicolette K's updateReviewer Update
11 Nov 2025, 16:01Why do I get emails to say that no refund is due and it has been allocated to my December bill? Does anyone understand at Cell C that I did not give ANYONE permission to double deduct my account and now I must just accept that I will not get a refund. I WANT MY MONEY REFUNDED SO FIGURE IT OUT!!!!!!
NK
Nicolette K's update11 Nov 2025, 16:01
Reviewer Update
Why do I get emails to say that no refund is due and it has been allocated to my December bill? Does anyone understand at Cell C that I did not give ANYONE permission to double deduct my account and now I must just accept that I will not get a refund. I WANT MY MONEY REFUNDED SO FIGURE IT OUT!!!!!!
NK
Nicolette K's updateReviewer Update
14 Nov 2025, 11:27Your social media team phones back to say the refund has not yet been approved and she will follow up on the approval with the finance team. Why does everything take 10 working days with Cell C? Does everyone take 10 working days to do one thing? Why must I beg to get MY money back when Cell C is *********** and double debits my bank account, without my permission? Now I must hear that IF the refund is approved, it takes 7 - 14 working days? So, since 31 October, which is by the way 10 working days today, NOTHING HAS BEEN DONE? I am fed up with your calls, only to hear that NOTHING has been done. You are so quick to take money from a bank account but so slow to refund a client. Why should you bother with giving someone's money back? It is not you who could not pay a bill because someone took your money, so why should you care? Can the FINANCE TEAM MANAGER phone me back and explain what is going on and why is my refund not done? Stop phoning me to only tell me that NOTHING HAS BEEN DONE. I have never experienced something like this before. Please be assured, that once this contracts have expired, I will gladly move over to another company that knows what they are doing.
NK
Nicolette K's update14 Nov 2025, 11:27
Reviewer Update
Your social media team phones back to say the refund has not yet been approved and she will follow up on the approval with the finance team. Why does everything take 10 working days with Cell C? Does everyone take 10 working days to do one thing? Why must I beg to get MY money back when Cell C is *********** and double debits my bank account, without my permission? Now I must hear that IF the refund is approved, it takes 7 - 14 working days? So, since 31 October, which is by the way 10 working days today, NOTHING HAS BEEN DONE? I am fed up with your calls, only to hear that NOTHING has been done. You are so quick to take money from a bank account but so slow to refund a client. Why should you bother with giving someone's money back? It is not you who could not pay a bill because someone took your money, so why should you care? Can the FINANCE TEAM MANAGER phone me back and explain what is going on and why is my refund not done? Stop phoning me to only tell me that NOTHING HAS BEEN DONE. I have never experienced something like this before. Please be assured, that once this contracts have expired, I will gladly move over to another company that knows what they are doing.
Cell C's replyOfficial
17 Nov 2025, 17:39Dear Nicolette K,
Our support team has confirmed that your refund has been processed and may take up to 7 days to reflect in your bank account. Thank you for giving us the opportunity to resolve this for you.
Cell C | DA
Our support team has confirmed that your refund has been processed and may take up to 7 days to reflect in your bank account. Thank you for giving us the opportunity to resolve this for you.
Cell C | DA
Cell C's reply17 Nov 2025, 17:39
Official
Dear Nicolette K,
Our support team has confirmed that your refund has been processed and may take up to 7 days to reflect in your bank account. Thank you for giving us the opportunity to resolve this for you.
Cell C | DA
Our support team has confirmed that your refund has been processed and may take up to 7 days to reflect in your bank account. Thank you for giving us the opportunity to resolve this for you.
Cell C | DA