JB
Jody B

1 reviews | Active since Jan 2012

29 Jul 2020, 13:53

WORST CUSTOMER SERVICE EVER

Received an SMS on the 03/07/2020 advising me that my contract Pinnacle 3GB was migrated to a hybrid Zero, Called the callcenter to enquire they couldn't assist me with the problem, I reported this matter on the Facebook page an agent called me to advised me that they have downgraded my contract from Pinnacle 3GB to Pre-paid and that a agent will call me to migrate back to my Pinnacle 3GB from the 03 July to date, NO ONE has contacted me I have various query reference numbers but none have resolved my proble, I know Cell C has received the Award from Worse Pathetic Service Provider, please just let me know if I'm on contract or Prepaid I need to know before I make a payment, Refer to all my Reference Numbers: *** *** *** *** *** *** *** *** *** *** *** *** ***

All these Reference Numbers, My Query not yet resolved, and Not NO ONE Agent contacted me..... Cell C do us a huge favour Close Your Doors, your business is already bankrupt, your staff is useless.

0
Replies (3)
Cell C
Cell C's reply29 Jul 2020, 14:37
Official
 Good day Ms. 
 
 Thank you for contacting Cell C regarding the Migration of your Cell C contract.

Please accept our sincere apology for the service you have experienced from us. Our team will investigate and contact you for assistance.
 
 ^NZ
 

JB
Jody B's update29 Jul 2020, 14:47
Reviewer Update
Firstly I never requested a Migration, this was solely done by Cell C why no one knows, since January 2020 you guys have done nothing but mess with my account and contract, please do me a favour and appoint someone hopefully a manager with Brains to Figure out how to clean this message, put me back on my Pinnacle 3GB contract ensure that the debit order goes off on the 25 of the month, then contact me, Until them dont waste my time,

Cell C
Cell C's reply29 Jul 2020, 16:48
Official
Please await our call regarding this matter. 

^NS