1 reviews | Active since Nov 2016

21 Nov 2016, 10:26

WORST CUSTOMER SERVICE EVER

<p>My phone was ****** a few years back so i had to take out a second contract with cell c, i then fell behind re payment with thesecond one... it was handed over to ssda; whom i completed paying in April this year and was told that I am no longer in arrears with cell c, 7 months later, the accoubt is still listed as not paid on itc, when i call cell c to enquire on any outstanding ayments i can make to bring my account up to date, i am pushed from pillar to post, my current phone has since stopped working and when enquiring about a new device, i am told that itc hasnt cleared my cell c debt which, i repeat... had been paid off.</p> <p>i am sooo frustrated as i dont see the point in me having to have paid if nothing changes; the service i receive eveytime i call in is horrible. I dont know how to resolve this issue anymore. #Frustrated</p>

0
Replies (3)
Cell C
Cell C's reply21 Nov 2016, 10:38
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Cell C
Cell C's reply21 Nov 2016, 10:39
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Cell C
Cell C's reply23 Nov 2016, 09:14
Official

Please be advised that Palesa could not get hold of you on your contact number. However, she will keep trying.

Regards

Cell C | PN