1 reviews | Active since Oct 2016

25 Oct 2016, 11:29

Worst Customer Service Ever

<p>I have been a loyal customer of CellC for the past 10 years. This year I have received the worst service from CellC that I have ever received, I have been over charged on multiple occasions. I have had unauthorized debits for other accounts going off my account. I have been promised of credit back to my account and that a supervisor will be contacting me. This was on the 30/09/2016, up until today I have not been contacted, I have then contacted CellC on multiple occasions and have still not been assisted. I am actually disgusted at the level of customer service received considering the amount of money that we are paying for these contracts.</p>

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Replies (3)
Cell C
Cell C's reply25 Oct 2016, 12:29
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of the consultants in the escalations team will contact you and assist with this matter.

Regards
Cell C | PN

's update26 Oct 2016, 11:26
Reviewer Update

I am still awaiting the 2nd call back

Cell C
Cell C's reply26 Oct 2016, 15:23
Official

Theodorah has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN