WORST CUSTOMER SERVICE EVER!!!!!

<p>If I could give them a lower star rating, I would!!!! I have tried to get assistance from cell c for the last 6 months.......... Still NOOOOOO help from them!! I took out a contract with cell c in January, I received great service the first time, as they were very helpful the first day.</p> <p>I had the phone for just over a week when it starter giving problems, and after a month of mailing and complaining, the phone no longer worked. so after compromising and buying a new phone just to go on, I finally had the time to go into cell c and hand in my phone. after handing in the phone on the 25th of May, only 2 weeks later, I received a message from cell c stating that the phone has now finally been received at the repair centre TWO WEEKS LATER!! after still waiting for feedback, I decided to visit the same cell c store this passed weekend on the 26th, when I got there, the sales staff and also the manager had no clue what was going on or what the updates on the system mean, but that they assume I need a replacement. coming from a customer service industry, I would know that if you are not sure you make a plan to find out to give the client an answer. they then told me to come in during the week, on monday morning I received an sms from the repair centre that I must visit cell c for a replacement on the device, and working late shifts, I only managed to get to cell c on Monday the 27th at half past 5 (please note that cell c closes at 18h00) the manager had already left, and the staff was sitting around and washing floors, they then didnt even try to assist me, just made photocopies of my paperwork and advised that they will have the manager look into this. it has now been 2 days yet again, WITH ABSOLUTELY NO CUSTOMER CONTACT FORM CELL C!!!! apparently cell c doesnt know the meaning of customer service, and I am at the edge of taking this to the newspapers, as I have up to date not received a minutes worth of my money from them!! I AM PAYING EVERY MONTH ON TIME FOR A PHONE THAT IS LAYING IN THEIR REPAIR CENTRE!!! taking out a contract with cell c has been hell on earth!!!!</p>