WORST CUSTOMER SERVICE

I have been trying to call CELL C for more than a week from different numbers. I want to port out my number. I am on the Premium 10GB Top Up plan - month to month. I called your call centre and was on hold for more than 10 mins each time, dropped calls - or staff putting me through to retentions - but still no success. Your chat function on your website is ***. Your staff is *** as well. Please DO NOT ASK ME to call any more numbers. All I want is my package to be changed to pre-paid / pay as you go - so I can port my number out - that is all - it is SIMPLE. I want this done by the end of JULY -

DO NOT TELL ME I HAVE TO WAIT ANOTHER MONTH when I have been trying to contact CELL C for more than 2 weeks now. Get your act together and sort my stuff out. When my bill is due, I pay on time - so when I ask for service - I expect it done on time as well. Stop wasting my time and sort it out NOW.