Worst Customer Service at Cell C.

I upgraded my contract with Cell-C in December 2022, and apparently, they added a Get More Service without my approval or even consent. On the 21st of September, I received a call from GetMore telling me about my benefits, I told them that I didn't want any of this as I had this service before and canceled it a long time ago, I think 3 years ago. They checked and agreed but informed me that when I upgraded my contract in March 2023 this was added on. I didn't ask for this service and was never informed about it. I asked them to cancel it and refund me of the payments that I made on this. GetMore said I need to speak to Cell C customer care and I was transferred to them. But Cell C customer services said I need to call Upgrades 143 and I was transferred to them. But Upgrades said they don't deal with queries and they deal with only ugrades and was transferred back to Cell - C customer service. Then Customer service says in order to get my refunds I must call GetMore and I am like I was never in conversation with GetMore, they (Cell-C) are the one who added this service without my knowledge. And now I am forced to take this matter with my lawyers because Cell C is refusing to take responsibility and accountability for something they have done themselves. I then requested my renewal contract that I have signed and after back and fourth with them, they eventually sent it to me and I looked at it and I never signed for this service and when I ask about it, then the call gets cut.