TN
Tania N

1 reviews | Active since Dec 2022

12 Dec 2022, 11:36

Worst customer service and *********** staff!!

Absolutely disgusting service. Their staff at the call center are absolutely ***********. I wonder if they are even qualified to be doing their jobs. Even the managers don't seem competent to be doing their job. I've been trying to get my late dads contracts cancelled for over 2 months, and I've not received any sort of assistance. Every time I call the call center for some kind of help, they tell me to send a follow up email. I've sent email upon email upon email and no assistance at all. I finally got hold of a Manager. She makes a whole lot of promises and cant keep to her word. I've made phone calls upon phone calls, recently she got a staff to lie that there is no team leader by that name. For the past week she's been making me wait with false promises, saying she will get back to me, or that she's been trying to contact me. ALL LIES!!!! Once she even told me that she will give me feedback by 3pm, I phone about 45mins later to find out what's going on only to find out that she has already left for the day! A god damn manager doesn't have proper customer service ethics. Infuriated is not even the word to use. I've lost all patience and am absolutely infuriated now. The worst part is I am getting billed and my account gets debited on time. DONT WASTE YOUR MONEY. Rather do business with another reliable company. Cell C will waste your time and not assist. 2 months and still my issue is not solved!

0
Replies (4)
TN
Tania N's update05 Jan 2023, 09:26
Reviewer Update
I've sent an email to this email address and I still haven't received any response. You guys are always on time to debit my account but a simple issue like this you've got me waiting for almost 3 months. In the call center they just lie and bull**** the customers. All I get is that the matter has been escalated to infinity c and I must wait. I might die before receiving any assistance from this **** company.
I tried calling the head office and they cut the call on me !!!
Cell C
Cell C's reply05 Jan 2023, 10:21
Official
The escalation has been flagged for priority, please expect a call from us to assist.   
 ^MN 
Cell C
Cell C's reply10 Jan 2023, 19:38
Official
Your query is being finalized; our team will contact you with feedback.

^MN 
Cell C
Cell C's reply07 Feb 2023, 10:12
Official
Do you have a pending query? If yes, please provide us with the case number so that we can follow-up. 

Regards
^TM