1 reviews | Active since Nov 2015
WORST CUSTOMER SERVICE
called in to make arrangements on my account. Asked for line to be unsuspended. Agent told me this was not possible. I informed the agent that I did do this previously and they unsuspended the line. Agent told me that she cannot answer for other people ( YOUR SYSTEM ALLOWED IT THE FIRST TIME) I asked to speak to a manager/ She does not know where her manager is. I was then put on hold for 23 minutes. I dropped the call and dialed again. Went through to collections. Asked the same again.Not possible. I then asked for a manager. They do not have managers in currently ( Seriously!!!) he then transferred me to customer care. I asked to speak to a manager. Same **** story...Agent then dropped the call. I always thought cell c is the best ISP but it seems they are competing with MTN now to see who can provide the worst service to customers.
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
