JE
Jan E

1 reviews | Active since Apr 2017

23 Jul 2017, 16:02

Worst Customer service

<p>After obtaining a prepaid Simcard at pep stores at President Hyper Square we went to Cell C store to activate the sim card. There we were told it can only be activated telephonically at Customer Care. When we phoned Customer Care we were told that it must be activated in store. Now,my question is,who does not know whats going on as in my opinion this is definitely the worst Service ever. I will advise each and everyone to stay away from Cell C irrespective of the nice deals they might have as this is by far poor service tobsay the least. </p>

0
Replies (2)
Cell C
Cell C's reply24 Jul 2017, 07:38
Official

Hi Jan

This is not the norm or standard of service we want for our customers. We apologise for the manner in which this matter was handled and for the inconvenience. The store was supposed to assist as they have access to the system and they are capable to assist.

We'll get one of our team members to assist and hopefully we can restore your trust in Cell C.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply25 Jul 2017, 15:44
Official

Danielle has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,