Worst customer service

I placed an online order on the 28th February 2018, which was approved on the 1 March 2018 (12:18). I called up at 13:40 after having to try 3 attempts just to cancel a order.I finally spoke to someone who could not assisst and transferred to disconnections who then could also not assisst and I went through to activations, bearing in mind I spent 17 minutes on that call. The last person I spoke to said that she would send it off and the account will be cancelled , I asked for a reference number and her words were "I left the notes on the system and our calls are recorded". Today I recieve an email to say the contract is active and will be delivered. I then called customer service, who transferred me from pillar to post , the agent placed me on hold and the line just went silent , 12 minutes of my time wasted. I then call again and get passed through 3 different people, taking 17 more minutes of my time, because nobody can do anything as it is already activated. I stated I no longer need this product and nobody want to take ownership and cancel it. Once again an email had to be sent off for cancellation and someone was meant to call but I havent heard a word. Should any payment be taken via Debit Order, I will be taking this further and if it is not cancelled aswell. Without any further hassle im hoping everything has been cancelled and I do hope compensation is provided due to the fact that I spent more than R150 of my own money calling up and trying to get this issue resolved.