SR
Sharon R
1 reviews | Active since Aug 2019
24 Jul 2021, 10:31
WORST CUSTOMER SERVICE
Cell C has the worst customer service I have ever experienced. They incorrectly flagged me on Trans union owing them R200 from 2018. I have been trying for a month to get a clearance letter from them for this mysterious money I owe them. I have phoned customer service 4 times. Reference numbers to the roof. Team leaders who never call me back. Still I can't get a home loan because of this ridiculous situation. I have 4 accounts with cell c and an outstanding payment record and this is how they treat their customers. Worst service experience ever.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
24 Jul 2021, 11:42Hi Sharon
Thank you for contacting us.
Please private message us your ID number. We will assist you.
^NT
Thank you for contacting us.
Please private message us your ID number. We will assist you.
^NT
Cell C's reply24 Jul 2021, 11:42
Official
Hi Sharon
Thank you for contacting us.
Please private message us your ID number. We will assist you.
^NT
Thank you for contacting us.
Please private message us your ID number. We will assist you.
^NT
Cell C's replyOfficial
24 Jul 2021, 23:07We'll be in touch.
^MP
^MP
Cell C's reply24 Jul 2021, 23:07
Official
We'll be in touch.
^MP
^MP
SR
Sharon R's updateReviewer Update
01 Aug 2021, 10:30Still worst service Ever. After contacting me after my review I though great I will get my long awaited resolution.... But no surprise I am still no closer to Cell C helping me. I was informed on Monday the 26th that in 24 hours my problem will be resolved. Well a whole 7 days later still NOTHING. I recalled for the 20th time the call centre to be told it is now with another department and no clue as to how long it going to take. I have had it with you Cell C. This is gravely affecting my life I am unable to apply for a home loan due to this imaginary R200 I owe you. SORT IT OUT I AM GOING TO GO ON EVERY FORUM I KNOW TO RATE YOUR CUSTOMER SERVICE.
SR
Sharon R's update01 Aug 2021, 10:30
Reviewer Update
Still worst service Ever. After contacting me after my review I though great I will get my long awaited resolution.... But no surprise I am still no closer to Cell C helping me. I was informed on Monday the 26th that in 24 hours my problem will be resolved. Well a whole 7 days later still NOTHING. I recalled for the 20th time the call centre to be told it is now with another department and no clue as to how long it going to take. I have had it with you Cell C. This is gravely affecting my life I am unable to apply for a home loan due to this imaginary R200 I owe you. SORT IT OUT I AM GOING TO GO ON EVERY FORUM I KNOW TO RATE YOUR CUSTOMER SERVICE.