1 reviews | Active since Oct 2016

19 Oct 2016, 09:36

Worst customer service!!!!!!!!!!!!!!!!!!!!!

<p>I have 3 contracts with cell c, for the second time one of the sim cards has lost service.. I called to do a sim swap and was told I would be called back in 2-4 hours and after an entire day waiting still nothing.. then a second day and still nothing. Now I'm told I have to go in store... how long can a person go without a working sim??? I will be cancelling my contracts as they are up in Dec because not one person will help me to get this done. I'm incredibly disappointed as to how this has been handled. I used to love my network and have always recommended it but now I will never recommend it to anybody ever because the attitude you get is.. We don't give a **** so sort it out yourself!!!!!! </p>

0
Replies (2)
Cell C
Cell C's reply19 Oct 2016, 09:47
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply20 Oct 2016, 09:16
Official

Mpho confirmed that he has contacted you and assisted with this matter.

Regards
Cell C | PN

Best regards,