1 reviews | Active since Nov 2019
Worst Customer Service. (-100 rating for Customer service)
Firstly hellopeter should give an option to give negative rating. Cellc does not even deserve the one star I gave them.
Cell c has the worst customer service, ever! I mean I dont understand how it is taking them over 3 months to allocate funds to my account. I have sent proof of payment to many different emails provided by Cell c agents but it doesnt get sorted. In December, I received an email confirming that the funds have been allocated but this week I'm receiving calls from them telling me that my account is not up to date. When they check the funds they have not been allocated. This is a payment I made in November 2021. It is now January 2022 and I am still talking about the same thing. This is really frustrating to say the least. I really wish I didnt take the contract with Cell C.
I even asked to log a complaint and the agent told me that I cant log a complain with Cell c. I spoke to another agent and she gave me a number which is not working.
If you are looking for a new network provider do not go for cell c.
Thank you for contacting Cell C.
Which email address did you send the proof of payment to?
Regards
^MP
Thank you for contacting Cell C.
Which email address did you send the proof of payment to?
Regards
^MP
1. ***
2. ***
3. *** (This one doesnt even seem it working)
4. The last email address I used was the agent's direct work email. I cant share that here because of POPI.
In all the times I was sending Proof of Payment they confirmed that they have received it. This has been on going since November 5
1. ***
2. ***
3. *** (This one doesnt even seem it working)
4. The last email address I used was the agent's direct work email. I cant share that here because of POPI.
In all the times I was sending Proof of Payment they confirmed that they have received it. This has been on going since November 5